Lead Client Services Representative
Lead Client Services RepresentativeUS-NJ-PlainsboroJob ID:
30941Type:
Full-Time# of Openings:
1Category:
Systems Technical SupportNJ - Plainsboro-Princeton H-MSOverviewResponsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.ResponsibilitiesProduction and Workflow- Monitors and ensures compliance with established workflow processes and procedures.- Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.- Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).Equipment Knowledge and Care- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.Administration and Reporting- Performs data entry.- Supervises supply inventory and record keeping.- Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.Results Expected- Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.QualificationsPlease note:
this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Associates degree or equivalent experience required, plus 6 or more years of related experience.- Strong customer service and communication skills are required. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).- Must be able to lift up to 50lbs.PIe6834d41385c-25448-33192062 Recommended Skills Administration Billing Communication Consulting Customer Relationship Management Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w46z686gnn1fv2tyg', 'ExternalApply-j3w46z686gnn1fv2tyg'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
30941Type:
Full-Time# of Openings:
1Category:
Systems Technical SupportNJ - Plainsboro-Princeton H-MSOverviewResponsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.ResponsibilitiesProduction and Workflow- Monitors and ensures compliance with established workflow processes and procedures.- Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.- Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).Equipment Knowledge and Care- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.Administration and Reporting- Performs data entry.- Supervises supply inventory and record keeping.- Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.Results Expected- Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.QualificationsPlease note:
this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Associates degree or equivalent experience required, plus 6 or more years of related experience.- Strong customer service and communication skills are required. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).- Must be able to lift up to 50lbs.PIe6834d41385c-25448-33192062 Recommended Skills Administration Billing Communication Consulting Customer Relationship Management Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w46z686gnn1fv2tyg', 'ExternalApply-j3w46z686gnn1fv2tyg'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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