Payments Risk Associate Manager - Review
We're Coinbase. We're the world's most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries. Our mission is to, and we couldn't do this without hiring the best people. We're a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they're trading, storing, staking or using crypto. Know those people who always lead the group project? That's us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We're a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are:
You've got positive energy. You're optimistic about the future and determined to get there. You're never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. You appreciate direct communication. You're both an active communicator and an eager listener - because let's face it, you can't have one without the other. You're cool with candid feedback and see every setback as an opportunity to grow. You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You're not looking for a boring job. You have a can do attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn't scare you, but rather empowers you to take 100% responsibility for achieving our mission. You want to be part of a winning team. We're stronger together, and you're a person who embraces being pushed out of your comfort zone. As a Payments Risk Operations manager, you'll be fully responsible for leading a team of experienced Payments Risk analysts to mitigate payments fraud risk without negatively impacting core metrics and the broader customer experience. You will work with other leaders within Payments Risk, Product, and internal stakeholders on Customer Experience to achieve a seamless escalation and resolution process as you scale the team in a thoughtful, effective way. This role will report to the Senior Manager of Payments Risk Operations and will be based remotely in the United States. You'll develop our strategy, frameworks, and manage complex payment and fraud risks across a global landscape, in a dynamic digital asset market environment. What you'll be doing (ie. job duties):
Build and manage a team of Payment Risk analyst professionals, and ensure their ongoing growth and development Develop strategies and processes to support the timely and accurate investigation of escalated accounts for fraud risk in a manner that balances fraud loss, cost of execution, and customer experience Create and iterate upon operational dashboards to make it easy to track and derive insights on analyst performance, decision accuracy, and escalation volume Develop trend reports and key indicators to share with Payments Risk leadership and internal stakeholders Identify and prioritize the highest impact projects to systematically improve resolution time and analyst tooling, while adapting to continually changing trends Own the specific methodology to comply with applicable fraud management policies Oversee ad hoc investigations and act as a decision maker What we look for in you (ie. job requirements):
5
years relevant work experience mitigating payments fraud risk at a financial services, technology or e-commerce company, with at least 2 years of direct management experience Strong understanding of online payments systems and associated chargeback, dispute and return processes, as well as fraud detection and mitigation tools. Skilled at evaluating tradeoffs between risk reduction and enabling business growth and customer experience Demonstrated experience creating processes, conducting and building out training programs, and scaling teams Great people manager Excellent written and spoken communicator Ability to problem-solve and translate complex risk topics into concrete tasks Ability to remain highly organized in a fast-paced, dynamic environment Fluency in spoken and written English Nice to haves:
Proficient with SQL and data visualization tools
Salary Range:
$80K -- $100K
Minimum Qualification
Risk & Quantitative AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
You've got positive energy. You're optimistic about the future and determined to get there. You're never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. You appreciate direct communication. You're both an active communicator and an eager listener - because let's face it, you can't have one without the other. You're cool with candid feedback and see every setback as an opportunity to grow. You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You're not looking for a boring job. You have a can do attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn't scare you, but rather empowers you to take 100% responsibility for achieving our mission. You want to be part of a winning team. We're stronger together, and you're a person who embraces being pushed out of your comfort zone. As a Payments Risk Operations manager, you'll be fully responsible for leading a team of experienced Payments Risk analysts to mitigate payments fraud risk without negatively impacting core metrics and the broader customer experience. You will work with other leaders within Payments Risk, Product, and internal stakeholders on Customer Experience to achieve a seamless escalation and resolution process as you scale the team in a thoughtful, effective way. This role will report to the Senior Manager of Payments Risk Operations and will be based remotely in the United States. You'll develop our strategy, frameworks, and manage complex payment and fraud risks across a global landscape, in a dynamic digital asset market environment. What you'll be doing (ie. job duties):
Build and manage a team of Payment Risk analyst professionals, and ensure their ongoing growth and development Develop strategies and processes to support the timely and accurate investigation of escalated accounts for fraud risk in a manner that balances fraud loss, cost of execution, and customer experience Create and iterate upon operational dashboards to make it easy to track and derive insights on analyst performance, decision accuracy, and escalation volume Develop trend reports and key indicators to share with Payments Risk leadership and internal stakeholders Identify and prioritize the highest impact projects to systematically improve resolution time and analyst tooling, while adapting to continually changing trends Own the specific methodology to comply with applicable fraud management policies Oversee ad hoc investigations and act as a decision maker What we look for in you (ie. job requirements):
5
years relevant work experience mitigating payments fraud risk at a financial services, technology or e-commerce company, with at least 2 years of direct management experience Strong understanding of online payments systems and associated chargeback, dispute and return processes, as well as fraud detection and mitigation tools. Skilled at evaluating tradeoffs between risk reduction and enabling business growth and customer experience Demonstrated experience creating processes, conducting and building out training programs, and scaling teams Great people manager Excellent written and spoken communicator Ability to problem-solve and translate complex risk topics into concrete tasks Ability to remain highly organized in a fast-paced, dynamic environment Fluency in spoken and written English Nice to haves:
Proficient with SQL and data visualization tools
Salary Range:
$80K -- $100K
Minimum Qualification
Risk & Quantitative AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
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